If you are looking for a reliable and affordable wireless service provider, you may want to consider Airtalk Wireless. Airtalk Wireless is a company that offers wireless plans and devices to eligible customers through the Lifeline program.
The Lifeline program is a federal initiative that provides discounted or free phone service to low-income households. This article will tell you more about Airtalk Wireless, its services, how to apply, and how to contact its customer service.
What is Airtalk Wireless?
Airtalk Wireless is a wireless service provider that operates in several states in the US, including Arkansas, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia, and Wisconsin. Airtalk Wireless is an authorized Lifeline service provider offering eligible customers free or discounted wireless plans and devices. Airtalk Wireless aims to provide affordable connectivity and quality service to its customers.
What services does Airtalk Wireless offer?
Airtalk Wireless offers various services to suit its customers’ different needs and preferences. Some of the services that Airtalk Wireless offers are:
Free phone upgrade
If you are an existing Airtalk Wireless customer, you may be eligible for a free phone upgrade every 12 months. You can choose from various smartphones compatible with Airtalk Wireless network and plans. To get a free phone upgrade, log in to your account and check your eligibility.
Phone, tablet, hotspot
Suppose you are not an existing Airtalk Wireless customer or want to purchase a new device. In that case, you can shop for phones, tablets, and hotspots from Airtalk Wireless online store. You can find various models and brands of devices that are compatible with Airtalk Wireless network and plans. You can also compare the features and prices of different devices and choose the one that suits your budget and needs.
International calling
If you want to stay in touch with your family and friends abroad, add international calling to your Airtalk Wireless plan. You can enjoy unlimited calls to over 70 countries for only $5 per month. You can also purchase international calling cards for as low as $2 per card. To add international calling to your plan or buy calling cards, log in to your account and select the option.
Bring your own device
Suppose you already have a device you like and want to use with Airtalk Wireless service. In that case, you can bring your device (BYOD) and activate it with Airtalk Wireless. You must ensure your device is unlocked and compatible with Airtalk Wireless network and plans. You can check your device compatibility online by entering your IMEI number or visiting an Airtalk Wireless store near you.
How to apply for Airtalk Wireless?
Suppose you want to become an Airtalk Wireless customer and enjoy its services. In that case, you need to apply for the Lifeline program first. The Lifeline program is a federal initiative that provides discounted or free phone service to low-income households who meet certain eligibility criteria. Here are the steps to apply for Airtalk Wireless:
Eligibility criteria
To be eligible for the Lifeline program and Airtalk Wireless service, you need to meet one of the following criteria:
- You have an income that is at or below 135% of the federal poverty guidelines
- You participate in one of the following federal assistance programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Veterans Pension and Survivors Benefit
- Tribal Programs (and live on federally-recognized Tribal lands)
You must also have a valid US mailing address (not a PO box) and provide proof of identity and eligibility.
Application process
To apply for Airtalk Wireless service, you need to follow these steps:
- Visit https://airtalkwireless.com/apply/ and fill out the online application form with your personal information
- Choose your preferred plan and device from the available options
- Upload proof of identity and eligibility (such as ID card, income statement, benefit letter, etc.)
- Submit your application and wait for approval
You will receive an email confirmation once your application is approved. You will also receive a tracking number that you can use to track your order status online.
Upload proof
To verify your identity and eligibility for the Lifeline program and Airtalk Wireless service, you must upload proof of identity and eligibility online or by mail. The proof of identity can be one of the following documents:
- Driver’s license
- State ID card
- Passport
- Military ID card
- Tribal ID card
The proof of eligibility can be one of the following documents:
- Income statement or tax return
- SNAP card or benefit letter
- Medicaid card or benefit letter
- SSI benefit letter
- FPHA benefit letter
- Veterans Pension or Survivors Benefit letter
- Tribal benefit letter
You can upload your proof online by logging in to your account and selecting the upload option. You can also mail your proof to:
AIRTALK WIRELESS PO BOX 220009 NEWHALL CA 91322
You must include your name, phone number, email address, and tracking number with your proof.
Check status
To check the status of your application or order, you can log in to your account online and enter your tracking number. You can also call +1 (855) 924-7825 or email [email protected] and provide your tracking number.
You will receive an email notification when your order is shipped. You can expect to receive your device within 7-10 business days after shipping.
How to contact Airtalk Wireless customer service?
Suppose you have questions or issues regarding your Airtalk Wireless service or device. In that case, you can contact its customer service through various channels. Some of the ways to contact Airtalk Wireless customer service are:
Online form
You can fill out an online form at https://airtalkwireless.com/contact/ with your name, email address, phone number, reason for contacting, order number (if applicable), message, and attachment (if any). You will receive a response from an agent within 24 hours.
You can email [email protected] with your name, phone number, order number (if applicable), reason for contacting, and message. You will receive a reply from an agent within 24 hours.
Phone
Call +1 (855) 924-7825 Monday – Friday from 8:00 a.m. – 8:00 p.m. CST or Saturday from 10:00 a.m. – 7:00 p.m. CST and speak with an agent directly. You must provide your name, phone number, order number (if applicable), and reason for calling.
Chat
You can chat with an agent online by visiting https://airtalkwireless.com/ and clicking on the chat icon at the bottom right corner of the screen. You must provide your name, phone number, order number (if applicable), and reason for chatting.
How to get a replacement phone from Airtalk Wireless?
If you have received a defective or damaged device from Airtalk Wireless or if your device has been lost or stolen, you may be eligible for a replacement phone from Airtalk Wireless. Here are some details about how to get a replacement phone from Airtalk Wireless:
Reasons for replacement
You may request a replacement phone from Airtalk Wireless if one of the following situations applies:
- Your device is defective or malfunctioning within 30 days of activation
- Your device is damaged due to normal wear and tear within one year of activation
- Your device is lost or stolen within one year of activation
You may not request a replacement phone from Airtalk Wireless if one of the following situations applies:
- Your device is damaged due to misuse, abuse,neglect, or accident
- Your device is lost or stolen more than once within one year of activation
- Your device is modified or tampered with in any way
Replacement policy
The replacement policy of Airtalk Wireless varies depending on the reason and timing of your request. Here are some general guidelines:
- Suppose your device is defective or malfunctioning within 30 days of activation. In that case, you can request a free replacement of the same or similar model of equal or lesser value. You must return your original device to Airtalk Wireless within 14 days of receiving your replacement device. You will also need to provide proof of purchase and defect.
- Suppose your device is damaged due to normal wear and tear within one year of activation. In that case, you can request a free replacement of the same or similar model of equal or lesser value. You must return your original device to Airtalk Wireless within 14 days of receiving your replacement device. You will also need to provide proof of purchase and damage.
- Suppose your device is lost or stolen within one year of activation. In that case, you can request a replacement of the same or similar model of equal or lesser value for a fee of $25. You must report your device as lost or stolen to Airtalk Wireless within 48 hours of the incident. You will also need to provide proof of purchase and identity.
- Suppose your device is not eligible for a free replacement. You can purchase a new device from Airtalk Wireless online store at a discounted price. You will need to provide proof of purchase and identity.
Replacement process
To request a replacement phone from Airtalk Wireless, you need to follow these steps:
- Contact Airtalk Wireless customer service by phone, email, online form, or chat and explain your situation and reason for requesting a replacement phone.
- Provide the required information and documents to verify your identity and eligibility for a replacement phone.
- Receive a confirmation email with your replacement order details and tracking number.
- Receive your replacement device within 7-10 business days after shipping.
- Return your original device (if applicable) to Airtalk Wireless within 14 days of receiving your replacement device.
You can check the status of your replacement order online by logging in to your account and entering your tracking number. You can also call +1 (855) 924-7825 or email [email protected] and provide your tracking number.
Conclusion
Airtalk Wireless is a wireless service provider that offers wireless plans and devices to eligible customers through the Lifeline program. Airtalk Wireless provides affordable connectivity and quality service to its customers. Airtalk Wireless offers services such as free phone upgrade, phone, tablet, hotspot, international calling, and bring your device.
To apply for Airtalk Wireless service, you need to meet the eligibility criteria for the Lifeline program and submit an online application with proof of identity and eligibility. To contact Airtalk Wireless customer service, you can use different channels such as online form, email, phone, or chat. To get a replacement phone from Airtalk Wireless, contact its customer service and provide the required information and documents.
FAQs
What is the Airtalk Wireless customer service number?
The Airtalk Wireless customer service number is +1 (855) 924-7825.
How can I check my eligibility for the Lifeline program and Airtalk Wireless service?
You can check your eligibility for the Lifeline program and Airtalk Wireless service by visiting https://airtalkwireless.com/apply/ and entering your zip code.
How can I choose my plan and device from Airtalk Wireless?
You can choose your plan and device from Airtalk Wireless by visiting https://airtalkwireless.com/shop/ and browsing the available options.
How can I add international calling to my Airtalk Wireless plan?
You can add international calling to your Airtalk Wireless plan by logging in to your account and selecting the option.
How can I bring my device to Airtalk Wireless?
You can bring your own device to Airtalk Wireless by checking its compatibility online or at an Airtalk Wireless store and activating it with Airtalk Wireless.
How can I upload proof of identity and eligibility for Airtalk Wireless service?
You can upload proof of identity and eligibility for Airtalk Wireless service online by logging in to your account and selecting the upload option. You can also mail your proof to:
AIRTALK WIRELESS PO BOX 220009 NEWHALL CA 91322
How can I check the status of my application or order from Airtalk Wireless?
You can check the status of your application or order from Airtalk Wireless online by logging in to your account and entering your tracking number. You can also call +1 (855) 924-7825 or email [email protected] and provide your tracking number.
How can I complete an online form to contact Airtalk Wireless customer service?
You can fill out an online form to contact Airtalk Wireless customer service by visiting https://airtalkwireless.com/contact/ and filling out the form with your name, email address, phone number, reason for contacting, order number (if applicable), message, and attachment (if any).
How can I report my device as lost or stolen to Airtalk Wireless?
You can report your device as lost or stolen to Airtalk Wireless by calling +1 (855) 924-7825 or emailing [email protected] within 48 hours of the incident.
How can I return my original device to Airtalk Wireless if I receive a replacement device?
You can return your original device to Airtalk Wireless if you receive a replacement device by mailing it back to:
AIRTALK WIRELESS PO BOX 220009 NEWHALL CA 91322
You must include your name, phone number, email address, and tracking number with your original device.
