The Alabama Lifeline program is state-funded and provides free or discounted landline or wireless telephone service to eligible low-income households. The Alabama Public Service Commission administers the program.
Alabama residents who participate in specific government assistance programs or have a household income at or below 135% of the federal poverty guidelines may be eligible for the program.
Even though the programme has helped many low-income houses in Alabama stay connected, there are still certain areas where it can be improved. The initiative, for instance, may make it simpler for eligible homes to join up and promote its presence more widely.
Additionally, the program could provide more support to participants who face challenges using the service or paying their bills. By taking these steps, the Alabama Lifeline program could become an even more valuable resource for low-income households in the state.
Alabama Lifeline Program Eligibility
- Medicaid
- Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Low-Income Home Energy Assistance Program (LIHEAP)
- Bureau of Indian Affairs General Assistance
- Tribally-Administered Temporary Assistance for Needy Families (TTANF)
- Food Distribution Program on Indian Reservations (FDPIR)
- Head Start
- State assistance programs
Other eligibility requirements for the Lifeline program include being a U.S. citizen or legal resident and not having Lifeline service at another location, in addition to the Federal Poverty Guidelines.
Alabama Lifeline Income Guideline
| Household Size | Annual Household Income |
|---|---|
| 1 | $27,180 |
| 2 | $36,620 |
| 3 | $46,060 |
| 4 | $55,500 |
| 5 | $64,940 |
| 6 | $74,380 |
| 7 | $83,820 |
| 8 | $93,260 |
| For each additional person add |
$9,440 |
|
Based on 200% of the current Federal Poverty Guideline. |
|
Lifeline Service Providers in Alabama
| Service Providers | Phone | Type of Service | State |
|---|---|---|---|
| Farmers Telecommunications Cooperative, Inc. | 256-638-2144 | ACP Home Internet | AL |
| Demopolis CA TV Company | 334-289-0727 | ACP Home Internet | AL |
| Lingo | 866-405-4646 | ACP Home Internet | AL |
| New Hope Telephone Cooperative, Inc. | 256-723-4211 | ACP Home Internet | AL |
| North Alabama Electric Coop | 256-437-5000 | ACP Home Internet | AL |
| TOAST.net Internet Service | 419-292-2200 | ACP Home Internet | AL |
| Verizon Wireless | 800-922-0204 | ACP Home Internet | AL |
| BCI Mississippi Broadband, LLC | 800-457-5351 | ACP Home Internet | AL |
| Moundville Telephone Co., Inc. | 205-371-4357 | ACP Home Internet | AL |
| Pine Belt Broadcasting, L.L.C. | 334-385-2106 | ACP Home Internet | AL |
| Hughes Network Systems, LLC | 844-737-2700 | ACP Home Internet | AL |
| Viasat | 855-463-9333 | ACP Home Internet | AL |
| City Communications, Inc | 888-424-5588 | ACP Home Internet | AL |
| Hayneville Telephone Company, Inc. | 334-548-2101 | ACP Home Internet | AL |
| Riviera Utilities | 251-943-5001 | ACP Home Internet | AL |
| Clear Wireless, LLC | 888-341-3471 | ACP Home Internet | AL |
| Google Fiber Inc. | 866-777-7550 | ACP Home Internet | AL |
| JMF Solutions, Inc. | 877-404-4717 | ACP Home Internet | AL |
| Sparklight | 877-687-1332 | ACP Home Internet | AL |
| Ardmore Telephone Company, Inc. | 800-830-9946 | ACP Home Internet | AL |
| Tombigee Communications, LLC | 205-921-6712 | ACP Home Internet | AL |
| JTM Bradband, LLC | 931-306-6555 | ACP Home Internet | AL |
| C Spire Fiber | 800-342-3716 | ACP Home Internet | AL |
| Cathect Communications, Inc | 866-961-9941 | ACP Home Internet | AL |
| TDS Telecommunications Corporation | 888-225-5837 | ACP Home Internet | AL |
| SWA Connect, LLC | 866-350-0222 | ACP Home Internet | AL |
| Weiss Internet | 256-706-4121 | ACP Home Internet | AL |
| Roanoke Telephone Company, Inc. | 844-978-2984 | ACP Home Internet | AL |
| RM Greene, Inc | 334-298-7000 | ACP Home Internet | AL |
| Clarity Wireless | 877-870-8901 | ACP Home Internet | AL |
| Millry Communications | 888-227-5710 | ACP Home Internet | AL |
| Comcast (Xfinity) | 1-800-XFINITY | ACP Home Internet | AL |
| Frontier Communications Corporation | 877-847-6091 | ACP Home Internet | AL |
| Cyber Broadband, Inc. | 256-734-1077 | ACP Home Internet | AL |
| Pine Belt Telephone Co Inc | 334-385-2106 | ACP Home Internet | AL |
| Foundation for California Community Colleges | 866-325-3222 | ACP Home Internet | AL |
| Hayneville Fiber Transport, Inc. | 334-371-3000 | ACP Home Internet | AL |
| Scottsboro Electric Power Board | 256-574-2680 | ACP Home Internet | AL |
| Maxsip Telecom Corporation | 866-629-7471 | ACP Home Internet | AL |
| U2 CONNECT NOW | 844-679-0909 | ACP Home Internet | AL |
| Integrated Path Communications, LLC | 888-224-6958 | ACP Home Internet | AL |
| Windstream Communications, LLC | 866-445-8084 | ACP Home Internet | AL |
| Point Broadband Fiber Holding, LLC | 844-407-6468 | ACP Home Internet | AL |
| EARTHLINK, LLC | 888-327-8454 | ACP Home Internet | AL |
| Hargray of Alabama, Inc. | 877-427-4729 | ACP Home Internet | AL |
| Troy Cablevision, Inc. | 334-566-3310 | ACP Home Internet | AL |
| CenturyLink or Quantum Fiber | 866-642-0444 | ACP Home Internet | AL |
| Spectrum (Charter Communications Operating, LLC) | 866-980-3107 | ACP Home Internet | AL |
| Vyve Broadband | 855-FOR-VYVE | ACP Home Internet | AL |
| AT&T | 866-986-0963 | ACP Home Internet | AL |
| Omnipoint Technology Inc. | 844-764-6800 | ACP Home Internet | AL |
| Community Cable and Broadband, LLC | 205-298-8500 | ACP Home Internet | AL |
| Mon-Cre Telephone Cooperative Inc | 334-562-3242 | ACP Home Internet | AL |
| TM Telecomm Corp | 305-471-8467 | ACP Home Internet | AL |
| National Telephone of Alabama, Inc. | 844-978-2984 | ACP Home Internet | AL |
| Pine Belt Cellular, Inc | 334-385-2106 | ACP Home Internet | AL |
| Fidelity Cablevision, LLC | 800-392-8070 | ACP Home Internet | AL |
| WOW! Internet Cable and Phone | 888-530-2711 | ACP Home Internet | AL |
| Culture Wireless | 404-254-6236 | ACP Home Internet | AL |
| Union Springs Telephone Company, Inc | 334-738-4400 | ACP Home Internet | AL |
| Mediacom LLC | 855-330-6918 | ACP Home Internet | AL |
| Otelco | 833-683-5261 | ACP Home Internet | AL |
| Southern Linc | 800-406-0151 | ACP Home Internet | AL |
| InterConnection | 206-633-1517 | ACP Mobile Internet | AL |
| Global Connection Inc. of America | 800-544-4441 | ACP Mobile Internet | AL |
| LTE Wireless | 877-388-2232 | ACP Mobile Internet | AL |
| Rogue Mobile Inc. | 407-686-1026 | ACP Mobile Internet | AL |
| Q Link Wireless LLC | 855-754-6543 | ACP Mobile Internet | AL |
| Comcast (Xfinity) | 1-800-XFINITY | ACP Mobile Internet | AL |
| Verizon Wireless | 800-922-0204 | ACP Mobile Internet | AL |
| AirVoice Wireless, LLC | 877-247-7799 | ACP Mobile Internet | AL |
| Consolidated Communications, Inc. | 844-968-7224 | ACP Mobile Internet | AL |
| TM Telecomm Corp | 305-471-8467 | ACP Mobile Internet | AL |
| Insight Mobile, Inc. | 866-330-0902 | ACP Mobile Internet | AL |
| UVNV, Inc. | 888-777-0446 | ACP Mobile Internet | AL |
| Pine Belt Cellular, Inc | 334-385-2106 | ACP Mobile Internet | AL |
| City Communications, Inc | 888-424-5588 | ACP Mobile Internet | AL |
| Sage Telecom Communications, LLC | 800-430-0443 | ACP Mobile Internet | AL |
| human-I-T | 888-268-3921 | ACP Mobile Internet | AL |
| Life Wireless | 888-543-3620 | ACP Mobile Internet | AL |
| US Connect | 877-732-7987 | ACP Mobile Internet | AL |
| NewPhone Wireless, LLC | 855-204-3667 | ACP Mobile Internet | AL |
| Tone Communication Services LLC | 800-515-8182 | ACP Mobile Internet | AL |
| Torch Wireless | 877-998-6674 | ACP Mobile Internet | AL |
| Twigby | 405-209-8094 | ACP Mobile Internet | AL |
| AT&T Mobility LLC | 866-986-0963 | ACP Mobile Internet | AL |
| North American Local, LLC | 888-247-3903 | ACP Mobile Internet | AL |
| Cintex Wireless, LLC | 800-931-0141 | ACP Mobile Internet | AL |
| PCs for People | 651-354-2552 | ACP Mobile Internet | AL |
| Kimberly F. Cosby DBA Idle Inn Wireless | 334-419-4329 | ACP Mobile Internet | AL |
| C Spire Wireless | 855-277-4735 | ACP Mobile Internet | AL |
| Excess Telecom, Inc. | 800-615-0898 | ACP Mobile Internet | AL |
| Cricket Wireless | 844-246-8364 | ACP Mobile Internet | AL |
| Culture Wireless | 404-254-6236 | ACP Mobile Internet | AL |
| Boomerang Wireless, LLC | 866-488-8719 | ACP Mobile Internet | AL |
| SafetyNet Wireless | 888-224-3213 | ACP Mobile Internet | AL |
| Clear Wireless, LLC | 888-341-3471 | ACP Mobile Internet | AL |
| Infiniti Mobile | 214-323-8000 | ACP Mobile Internet | AL |
| Straight Talk, Total Wireless, Simple Mobile, Walmart Family Mobile, TracFone, Net10, Page Plus & Go Smart | 833-333-9227 | ACP Mobile Internet | AL |
| Rural4G | 870-451-0373 | ACP Mobile Internet | AL |
| Service Providers | Phone | Type of Service | State |
|---|---|---|---|
| Metro by T-Mobile | 800-937-8997 | ACP Mobile Internet | AL |
| Boftech | 248-905-1907 | ACP Mobile Internet | AL |
| Access Wireless | 866-594-3644 | ACP Mobile Internet | AL |
| Unity Wireless Inc. | 800-701-3231 | ACP Mobile Internet | AL |
| Omnipoint Technology Inc. | 844-764-6800 | ACP Mobile Internet | AL |
| Sano Health LLC | 855-533-7266 | ACP Mobile Internet | AL |
| AT&T | 866-986-0963 | ACP Mobile Internet | AL |
| Selectel Wireless | 877-218-5744 | ACP Mobile Internet | AL |
| Hello Mobile Telecom LLC | 888-854-3556 | ACP Mobile Internet | AL |
| IDT Domestic Telecom, Inc. | 800-689-0617 | ACP Mobile Internet | AL |
| K20 Wireless | 717-400-5573 | ACP Mobile Internet | AL |
| Easy Wireless | 877-476-3451 | ACP Mobile Internet | AL |
| Boost Mobile | 866-402-7366 | ACP Mobile Internet | AL |
| Assurance Wireless | 800-937-8997 | ACP Mobile Internet | AL |
| Premier Connection | 877-870-9458 | Fixed Lifeline Service | AL |
| TEC – Cherokee Division | 800-832-2515 | Fixed Lifeline Service | AL |
| Pine Belt Telephone Company | 888-810-4638 | Fixed Lifeline Service | AL |
| Ragland Telephone Company | 866-921-1036 | Fixed Lifeline Service | AL |
| Castleberry Telephone Company | 251-966-2110 | Fixed Lifeline Service | AL |
| TeleCircuit | 877-835-3247 | Fixed Lifeline Service | AL |
| Blountsville Telephone Company | 877-256-8684 | Fixed Lifeline Service | AL |
| Consolidated Communications | 844-968-7224 | Fixed Lifeline Service | AL |
| CenturyLink | 800-244-1111 | Fixed Lifeline Service | AL |
| North American Local | 877-200-1367 | Fixed Lifeline Service | AL |
| AT&T | 855-301-0355 | Fixed Lifeline Service | AL |
| Farmers Telecommunications Cooperative | 256-638-2144 | Fixed Lifeline Service | AL |
| TDS Telecom/Oakman Telephone Company | 888-225-5837 | Fixed Lifeline Service | AL |
| Graceba Total Communications | 855-496-9929 | Fixed Lifeline Service | AL |
| TEC – Roanoke Division | 800-832-2515 | Fixed Lifeline Service | AL |
| Union Springs Telephone Company | 334-738-4400 | Fixed Lifeline Service | AL |
| Moundville Telephone Co. | 205-371-9011 | Fixed Lifeline Service | AL |
| Global Connection of America | 877-511-3009 | Fixed Lifeline Service | AL |
| Hayneville Telephone Company | 877-870-9445 | Fixed Lifeline Service | AL |
| Windstream Communications | 800-347-1991 | Fixed Lifeline Service | AL |
| TDS Telecom/Butler Telephone Company, Inc. | 888-225-5837 | Fixed Lifeline Service | AL |
| Brindlee Mountain Telephone Company | 877-256-8684 | Fixed Lifeline Service | AL |
| Millry Communications | 888-227-5710 | Fixed Lifeline Service | AL |
| New Hope Telephone Cooperative | 540-363-5277 | Fixed Lifeline Service | AL |
| Frontier Communications | 800-921-8101 | Fixed Lifeline Service | AL |
| TDS Telecom/Peoples Telephone Company, Inc. | 888-225-5837 | Fixed Lifeline Service | AL |
| Otelco Telephone | 877-256-8684 | Fixed Lifeline Service | AL |
| MonCre Telephone Cooperative | 334-562-3242 | Fixed Lifeline Service | AL |
| Go-Tel, LLC | Mobile Lifeline Service | AL | |
| C Spire Wireless | 855-277-4735 | Mobile Lifeline Service | AL |
| AT&T Mobility | 800-377-9450 | Mobile Lifeline Service | AL |
| Southern Linc | 800-818-5462 | Mobile Lifeline Service | AL |
| T-Wire Corporation | 844-894-7326 | Mobile Lifeline Service | AL |
| Pine Belt Cellular | 888-810-4638 | Mobile Lifeline Service | AL |
| Safelink Wireless | 800-723-3546 | Mobile Lifeline Service | AL |
| Assurance Wireless | 888-898-4888 | Mobile Lifeline Service | AL |
| Access Wireless | 866-594-3644 | Mobile Lifeline Service | AL |
Alabama ACP Benefits
For qualified families, the ACP offers a short-term discount on broadband service of up to $30 per month (or up to $75 if they reside on the tribal property). The ACP is restricted to one monthly service package with a discount per household.
How to apply to Alabama ACP
Signup online
- To submit an online application, go to https://www.affordableconnectivity.gov/. Once everything is finished, remember to retain a record of your Application ID, confirmation numbers, and any login details.
Signup by Mail
- Request an application by phone at 877-384-2575 or online at https://www.affordableconnectivity.gov/.
- You might need to present proof of your ability to obtain ACP benefits as part of the enrolling process. The website https://www.affordableconnectivity.gov/how-to-apply/show-you-qualify/ contains a list of the accepted forms of identification by eligibility requirements.
Reach out to an Internet service provider.
- To enrol in the ACP program, look through the list of internet service providers in Alabama at https://www.affordableconnectivity.gov/companies-near-me/ and get in touch with a provider there. Contact your existing internet service provider and let them know you want to opt into the ACP; they may already have the program set up.
Alabama Lifeline Program Service:
- Mobile Lifeline Service
- Fixed Lifeline Service
- ACP Home Internet
- ACP Mobile Internet
Affordable Connectivity Program Providers
- Fixed broadband services are a fantastic replacement for established internet service providers (ISPs). They are affordable compared to other internet services, quick, and dependable. These include cable, fibre optic, DSL, and fixed wireless services.
- Mobile broadband services are device-based and available within the service provider’s cellular coverage area, much like cell phone services.
Alabama Public Service Commission
- PO Box 304260, Montgomery, AL 36130
- 100 N Union St, RSA Union, Montgomery, AL 36104
- Phone: 334-242-5218
- Toll-Free: 800-392-8050
- Complaint: 800-882-3919
Websitehttp://www.psc.state.al.us
FAQs
What is Lifeline?
It’s a government initiative that gives eligible customers a break on their recurring local phone or internet payment. For eligibility, each state has its requirements. There are primarily two methods to be eligible for Lifeline.
What is the Affordable Connectivity Program (ACP)?
A federal program called the Affordable Connectivity Program (ACP) gives eligible households access to low-cost internet service. The initiative aims to assist households that cannot afford to use private internet service providers (ISPs).
Which internet service providers are participating?
The ACP is being used by some broadband providers, including those providing wireless and landline broadband. There may be a variety of providers available depending on where you live. Contact the broadband providers in your area to find out about their plans for program participation and qualified service offers.
How do I get a Free computer or tablet?
You have to use your partnering broadband provider to take advantage of this benefit, and you’ll have to pay a share of the price. Only laptops, desktop computers, and tablets qualify for the device bonus. Cell phones aren’t a part of it. They only allow one gadget per household.
What if I live on tribal lands?
Customers who reside on tribal grounds may be eligible for additional federal financial aid for local telephone service under programs established by the Federal Communications Commission.
Additionally, financial assistance is offered to cover the expense of new telephone service. For further information, contact the tribe office or the Community Action Partnership office in your area.
